Meet the Hands

1st Hand Mortgage, Inc. has a staff of over 30 professional employees who were 'hand' picked for their expertise in mortgage lending. Our Mortgage Executives will give you the attention that you deserve. We are committed to helping you make a complex process as simple and painless as possible. 1st Hand Mortgage, Inc. stands behind our excellent customer service and will handle your confidential transaction with honesty, integrity, and financial expertise. We feel these qualities are just as important as interest rates and fees. Whether your credit is great or less than perfect, we want the opportunity to assist you with your real estate needs. As a member of the National Association of Mortgage Brokers, 1st Hand Mortgage employees follow these Best Business Practices Guidelines. We will... Discuss and explain financing program options; Inform you, in writing, of lock-in options; Explain all documents of the loan application; Explain all associated costs of the loan transaction; Explain the disbursement of all application fees; Explain the loan process, from application to closing; Charge only those fees disclosed or re-disclose on your Good Faith Estimate; Communicate with you throughout the loan process in a timely manner; Provide to you a written agreement which explains the nature of our relationship with you and how we are compensated in this transaction.

Ken & Suzi Hand Owners of 1st Hand Mortgage, Inc. Ken Hand - khand@1sthand.com Suzi Hand - shand@1sthand.com